Refund policy

Refund Policy

At The Marian Collection, we stand behind the quality and authenticity of every piece we curate. Our refund policy reflects both our commitment to customer satisfaction and the unique nature of vintage and one-of-a-kind items.

Our Quality Guarantee

Every item is professionally inspected, authenticated, and accurately described before it reaches you. We photograph and document condition details, maker marks, and any age-appropriate wear to ensure transparency. If you receive an item that doesn't match our description or arrives damaged, we'll make it right.

Return Eligibility (7-Day Window)

You have 7 days after receiving your item to request a return for non-vintage, non-custom pieces. To be eligible, items must be in the same condition received—unused, with original packaging and tags intact. Proof of purchase is required.

To initiate a return: Contact us at adam@themariancollection.com. If approved, we'll provide a prepaid return shipping label and detailed instructions.

Vintage & Custom Pieces (Final Sale)

Due to the one-of-a-kind nature of authenticated vintage items and custom repurposed pieces, all sales are final. Here's why:

  • Authenticity & Provenance: Each vintage piece is individually sourced, researched, and authenticated
  • One-of-a-Kind: These items cannot be restocked or replaced
  • Professional Curation: Every piece undergoes rigorous inspection and condition assessment before listing
  • Detailed Documentation: We provide comprehensive photos, measurements, and condition notes so you can purchase with confidence

Damaged or Defective Items

Please inspect your order immediately upon delivery. If an item arrives damaged, defective, or doesn't match our description, contact us within 48 hours at adam@themariancollection.com. We'll evaluate the issue and make it right—whether through replacement, repair coordination, or refund.

Non-Returnable Items

  • Vintage and authenticated antique pieces (final sale)
  • Custom or personalized items
  • Sale items and clearance pieces
  • Gift cards
  • Perishable goods (plants, flowers)

Exchanges

Due to the one-of-a-kind nature of our inventory, we cannot guarantee exchanges. The best approach is to return your item (if eligible) and place a new order for your preferred piece.

Refund Process

Once we receive and inspect your return, we'll notify you of approval status within 2-3 business days. Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank to post the refund.

Please note that a *5% restocking fee will be deducted from all approved refunds to cover non-recoverable payment processing costs incurred at the time of purchase.

Questions? Contact us at adam@themariancollection.com. We're here to ensure your experience reflects the quality and care we put into every curated piece.